In his first year as Managing Director and CEO of Fiji’s national airline, Air Pacific, David Pflieger revitalized the troubled carrier, increasing gross revenues by F$40 million to nearly F$600 million while significantly lowering costs and reducing the company’s year-over-year operating losses by almost F$90 million. David Pflieger also led the downsizing and consolidation of Air Pacific and its subsidiary, Pacific Sun, streamlining both companies to just over 900 employees flying 14 aircraft and serving 1 million customers annually.
In addition to his fiscal achievements, David Pflieger guided the company to a 15% increase in annual on-time performance, besting its two major competitors. Identifying multiple operational and customer service challenges, David Pflieger also created a focused Guest Service Department to address catering, mishandled baggage, and customer service issues. Mr. Pflieger oversaw the creation of the airline’s first-ever comprehensive fuel conservation program; the start of new service to Auckland, New Zealand; and a seamless transition to a stand-alone reservations system. He also ensured the successful restructuring of all management, vendor, and employee contracts, as well as the acquisition of an additional B737-800 and the purchase and financing of three new Airbus A330 aircraft.
In recognition of his early work assisting tourism, the government of Fiji appointed David Pflieger Chairman of the Board of Directors of Tourism Fiji, the country’s national tourism organization. Mr. Pflieger is also a Member of the Board of Directors of Richmond, Ltd., which owns Sofitel Fiji Resort and Spa, and a former Board Member of the California Chamber of Commerce.